---
name: Problem Report
about: Create a Report to help us improve
---

<!-- Thanks for reporting a problem for this project. READ THIS FIRST:

This issue template is meant to REPORT Nuki Hub PROBLEMS ONLY

Please DO NOT OPEN AN ISSUE:
  - If your Nuki Hub version is not the latest from the master branch, please update your device before submitting your issue. Your problem might already be solved. The latest precompiled binaries of Nuki Hub can be downloaded from https://github.com/technyon/nuki_hub/releases
  - If your issue has been addressed before (i.e., duplicated issue), please ask in the original issue

 Please take a few minutes to complete the requested information below. Our ability to provide assistance is greatly hampered without it. The details requested potentially affect which options to pursue. The small amount of time you spend completing the template will also help the volunteers providing the assistance to you to reduce the time required to help you.

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### PROBLEM DESCRIPTION
_A clear and concise description of what the problem is._


### REQUESTED INFORMATION
_Make sure your have performed every step and checked the applicable boxes before submitting your issue. Thank you!_

- [ ] Read the [Contributing Guide and Policy](https://github.com/technyon/nuki_hub/blob/master/CONTRIBUTING.md) and [the Code of Conduct](https://github.com/technyon/nuki_hub/blob/master/CODE_OF_CONDUCT.md)
- [ ] Searched the problem in [issues](https://github.com/technyon/nuki_hub/issues)
- [ ] Searched the problem in [discussions](https://github.com/technyon/nuki_hub/discussions)
- [ ] Searched the problem in the [docs](https://github.com/technyon/nuki_hub)
- [ ] Searched the problem in the [chat](https://discord.gg/9nPq85bP4p)
- [ ] Device used (e.g., ESP32-S3): _____
- [ ] Nuki Hub binary firmware version number used: _____
  - [ ] Pre-compiled
  - [ ] Self-compiled
- [ ] Provide the output of http://nukihubIP/get?page=info:
```

```

### TO REPRODUCE
_Steps to reproduce the behavior:_


### EXPECTED BEHAVIOUR
_A clear and concise description of what you expected to happen._


### SCREENSHOTS
_If applicable, add screenshots to help explain your problem._


### ADDITIONAL CONTEXT
_Add any other context about the problem here._


**(Please, remember to close the issue when the problem has been addressed)**